As we all hear, these days it is all about COVID-19. We are closely following the news and instructions from government health department and other Australian health organizations to make sure we do all it takes to protect the safety of our patients and staff.
As a dental clinic we have always been protecting our patients from all sorts of viruses and bacteria every day and in every dental procedure. We have been doing lots of behind the scene sanitising, disinfecting, sterilising and all sorts of cleaning every day as inseparable routine of our job even before Coronavirus comes around.
Saying all that, at current situation to keep everyone safe, we have adopted some extra precautionary measures and have done some changes to our routine to make sure everyone is safe while we keep providing our services.
Some examples of what we have changed are:
Exclusion of patients:
We are asking patients who match some criteria to avoid attending out clinic. Whoever has had symptoms of flu, including fever and cough or has been in contact with someone with those symptoms or has been overseas in the last 14 days would be asked to postpone their treatment for appropriate amount of time.
Limiting patient contact:
This has been done to minimise patient contact with each other. The aim is to have you leave before the next patient arrives. Even if we run over time (we have lengthened appointment times to try to avoid this), there should only be one other patient, at most, in the clinic whilst you are here.
Disinfecting door handles:
We are disinfecting door handles before and after each patient. Please do not take offense if you see us doing so. This is only to protect you and other patients. Beside we have provided sanitising gel for you to use after entering the clinic and before leaving.
Don’t touch your mobile phone:
As we all know and many research has shown, mobile phones are one of the dirtiest places we touch everyday. So please disinfect your phone regularly and don’t use them while in clinic.
Using tablet to fill a form:
We may ask you to fill out a form on a tablet. We make sure we disinfect that before and after each patient thoroughly. Also it is a good idea if you use provided hand sanitiser after using our tablet.
Making waiting area safe:
We are sanitising the seats and benches regularly to prevent from cross contamination in case. Again sanitising your hands after you enter and before you leave would be critical. We have removed all unnecessary materials, such as magazines and pamphlets, from our waiting areas. This has been done to ensure that only surfaces that can be easily disinfected remain.
Disinfection of all surfaces:
We use a combination of Viraclean (as used by Qantas to disinfect their planes during this pandemic) and Isowipes (isopropyl alcohol) to wipe down all surfaces, especially those that have been touched by a previous patient, before you enter any of our rooms.
Consideration of personal items:
Your personal items such as bags, phones and keys can be a vector for the transmission of Coronavirus.
We would ask that you place any personal items on one of the chairs in our rooms, rather than on our work surfaces. These chairs will be disinfected before another patient enters the room.
Avoiding contact during payments:
Whenever possible we will use contactless payment methods, such as “tapping” your card or phone. We would ask that you pay by credit or debit card rather than cash.
While no one knows what future will bring for us, at this stage we are reducing the services we provide to necessary work and emergencies. Anything not urgent and unnecessary preferably will be left for after this situation is resolved.
Dr Babak Moharrami
BMB Dental Clinic